The Challenge

A lending institution found itself in a precarious position with a critical gap in their staffing; for nearly five months, the lender had no residential loan closer. Through that time, this institution struggled to maintain a smooth closing process, relying solely on a loan processor who bravely stepped up to fill the void.

Recognizing the urgent need for an experienced professional, the lender turned to Spillane Consulting Associates (SCA) for a solution. The institution had recently transitioned to the Encompass platform, and they required a consultant with a deep understanding of both the platform and the intricate world of TRID regulations.

SCA Fills the Gap

SCA promptly dispatched Cheryl Kilby, a seasoned expert with a proven track record in this space. Cheryl swiftly took the reins, managing the lender’s entire first mortgage and HELOC portfolio. Her meticulous attention to detail and in-depth knowledge of TRID regulations immediately transformed the closing process and brought back the long sought-after confidence in the process, a huge sigh of relief for the team.

Looking Beyond the Basics

Cheryl's expertise was instrumental in identifying and rectifying persistent issues with closing packages. By leveraging existing checklists and incorporating her own best practices, she established a robust and efficient closing process. At times, Cheryl would even look to other members of the SCA team, calling on other areas of expertise or advice that could benefit the project. Recognizing an opportunity for further improvement, Cheryl proactively documented her findings and observations, laying the groundwork for potential process enhancements.

Seamless Satisfaction

Cheryl's tenure at the lender was marked by teamwork and collaboration. Her dedication to building strong relationships with the residential lending team fostered a supportive environment and contributed to the overall success of the engagement.

Thanks to SCA's swift response and Cheryl's exceptional skills, the lender experienced a remarkable turnaround. The closing process became more streamlined and efficient, eliminating the recurring challenges that had previously plagued the institution. This success story exemplifies SCA's commitment to providing expert solutions and delivering exceptional results for its clients.