Success Stories
With a proven track record of successful outcomes in an industry regulated environment, SCA customizes client solutions because we fully understand that there is no “one-size-fits-all” when it comes to improving what makes your business tick. Find out some of the ways we measure success in the Solutions we offer to our clients.
What to Expect through our Process
Formalized Final Delivery
No Commitment Discovery Meeting
helps us align the right SCA team members with your goals and outline a mutually agreed upon path to success
Regular Check-ins
keeps both SCA and the client on the same page, prioritizing based on changing needs
makes sure the final deliverables meet or exceed your expectations and prepare you for the road ahead
Post-Completion Follow Ups
ensures that your team adopted the necessary tools and that you’ve successfully integrated changes
What does success look like?
Employee growth fostered through coaching and training sessions
Greater transparency and clearer communication between staff and leaders
Development of succession planning tools and guidance to foster internal growth and business continuity
System utilizations and full feature functionality
Faster origination turnaround times due to improved process workflows
Relief of staffing pressures from managing administrative tech duties
Identifying opportunities for short-term, medium-term, and long-term goal setting
Leveraging industry experience to guide business-specific directives
Optimizing balance sheet to maintain appropriate liquidity levels
Clean annual HMDA/LAR submissions that are completed with time to spare
Team members feel confident with a reliable resource for guidance on reporting unique loan scenarios
Reclaiming independence of a process that required cleanup, automation, or improvements
Resolving GSE variances and loan level discrepancies
Implementing useful job aids and resources for staff to perform functions with confidence
Reduction of investor repurchases due to support and guidance on rebuttal opportunities
Favorable ratings on regulatory examinations
Resolution action plans that efficiently address root causes and implement effective preventative measures
Relieving pressure on smaller shops where independence in quality control is challenging to attain
Second review of credit or appraisal to prevent unnecessary denials
Adherence to GSE requirements for achieving or maintaining seller/servicer eligibility
Digital Federal CU
Eastern Bank
Holyoke Credit Union
South Shore Bank
Rockland Trust
Northway Bank
Washington Trust Company
Bank of Canton
East Cambridge Savings Bank
Bangor Savings Bank
Androscoggin Bank
What our clients are saying…
“Just want you to know I love the way you write your articles. Have been in compliance for many years, and your presentations are consumer friendly, entertaining, but deliver the rules. Nice job!.”
— Karen Emmett, Residential Loan Closer
“Thanks for taking the time last week. I gain incredible insights when sitting with anyone from Spillane. You are very much helping me find my way in today’s ever changing residential lending landscape. I know that BHB isn’t your biggest client but believe me there is no bigger advocate.”
— Robert M. Driscoll, SVP Residential Lending