Apply Now – Boston Position – In-House Only
SCA has been requested to conduct a search for a client in the Boston area to find their next Servicing Manager who will be responsible for building the credit union’s in-house servicing department from inception to operational excellence. This role requires strategic planning, operational expertise and a deep understanding of all mortgage servicing regulations, GSE guidelines (Fannie, FHLB MPF), investor accounting, reconciliation, and reporting including industry best practices.
Key Responsibilities
The Individual will develop and implement the strategic roadmap for establishing and scaling the in-house loan servicing department.
Design, and implement policies, procedures, and workflows, to ensure efficient and compliant loan servicing operations.
Recruit, hire, and train a high-performing team of mortgage servicing personnel.
Establish key performance metrics and ensure the department meets service level agreements (SLAs) and regulatory and compliance requirements.
Collaborate with cross-functional teams including Production, IT, Compliance, and Operations to integrate servicing activities seamlessly into overall business operations.
Oversees vendor management relationships related to loan servicing ensuring alignment with the institution’s goals and standards.
Monitors industry trends, regulatory changes, GSE updates, and technological advancements to continuously improve processes and enhance the member/borrower experience.
Qualifications
Minimum 5-7 years of experience overseeing a loan servicing department with a proven track record of progressively increasing responsibilities is required.
In-depth working knowledge of loan servicing regulations and GSE guidelines (RESPA, Fannie Mae, FHLB MPF program, Escrow Analysis, Loan Boarding) and industry best practices.
Excellent analytical, problem-solving, and decision-making abilities.
Exceptional communication and interpersonal skills with the ability to collaborate effectively with the senior management team, and across departments, with external stakeholders.
If interested in this opportunity, please forward your resume to: Resumes@scapartnering.com
If your background aligns with our clients’ needs, SCA will reach directly out to you. However, due to the high volume of applicants, SCA may not be able to respond to those who are not the right fit for this position. If you do not hear from us regarding this position, please know we do appreciate your interest and encourage you to keep your eyes on our SCA LinkedIn page and website for new opportunities.
